American Express blockt Curve

Die Multi-Karten-App Curve hat dieser Tage nicht nur ein größeres Update und neue Bezahlmodelle erhalten, sondern ist in UK auch wieder mit einer Möglichkeit für die Nutzung von American Express gestartet.

Das wurde bereits vor einer Weile angekündigt und in den letzten Monaten in einer geschlossenen Betaphase ausgiebig getestet. Diesmal über ein aufladbares Wallet, statt über eine Direktbelastung wie bei der früheren Unterstützung für American Express.

Anscheinend haben American Express und Curve aber aneinander vorbeigeredet, was den offiziellen Start der neuen Funktion angeht, sodass AMEX kurz nach dem Launch schon wieder den Stecker gezogen hat. Curve will sich das aber anscheinend nicht gefallen lassen.

Ausgang derzeit ungewiss …

Statement von American Express

We participated in a limited Curve beta test in which we explored enabling Card Members to load funds onto an e-wallet using their Amex Card in the Curve app. A very small number of Amex Card Members participated in the test.

Based on the results, we communicated to Curve that we would not participate in the further roll out of Curve because of concerns related to the overall American Express Card Member experience. Subsequently we terminated our contract with them.

E-Mail an Curve-Kunden

Dear …,

We are extremely sorry that the top-up functionality of your Amex wallet is currently disabled.

Like thousands of other UK merchants, Curve has a valid merchant agreement to accept Amex payments into its e-wallet. However, on Tuesday evening, Amex decided to terminate this agreement and block all Amex transactions to Curve with immediate effect.

Amex has given no good or fair reason for their decision and we believe it is entirely disproportionate and discriminatory to Curve and all our (joint) customers. UK payment regulations clearly state that Curve should be allowed to access the Amex payment network on a level-playing field with every other fee-paying and legitimate merchant.

Rest assured that you can still spend the funds that you have already topped up to your existing Amex Wallets. If you have contacted us for support, we apologise for the delay in response and will endeavour to do so as soon as possible. We will update you as soon as we have any further information.

With your interests in mind, and our mission to deliver a truly innovative product, we intend to fight Amex’s decision with our full might. We believe financial freedom is the future and we are prepared to fight for yours.

Team Curve

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